Check here anytime to see the latest Handrail features and product enhancements.
Make connections between insights with Collections
Connect insights across studies
Present emerging themes
Tell the stories of your users
July 20, 2020
Enhanced file storage integration for SharePoint and OneDrive
For teams using Microsoft 365 with Handrail, you can now do a whole lot more with files. Now, you can select from existing files on OneDrive or SharePoint to attach to studies as well as open and delete files—all from within Handrail. Same goes for selecting images to use on insights and cards.
We recently added the ability to include cover images on insights and research cards. In this release, we polished those features to enhance usability.
July 6, 2020
Include images on insights and during analysis
June 19, 2020
Analysis Board 2.0
Silky smooth drag and drop for both cards and groups
Inline group creation
Immediate response filters
Sticky group titles so you can always tell groups apart
Pan mode so you can drag to scroll on a big board
Improved card layout, with a focus on the data
May 5, 2020
Enhanced Google Drive integration
April 25, 2020
Added support for “Shared Drives” in Google Drive
Teams can now use Shared Drives in Google Drive with Handrail.
Enhanced file storage setup
After connecting Handrail to any file storage provider, others in the organization are also prompted to authorize the connection. This process is now smoother and easier for everyone.
Better real-time communication
Collaboration in Handrail is getting even better as we roll out enhancements to real-time communication. We’ve started with improved session status, being able to see right away when session status has changed. Stay tuned as we continue to roll out these enhancements across other areas of the app.
April 7, 2020
Create and edit card details inline, wherever you highlight data
The process for analyzing data in Handrail is now easier and faster. When you highlight a snippet of data, you can add tags and notes in a convenient popup. For power users (power analyzers?) looking for a speedier workflow, simply highlight some text and use the keyboard shortcut CMD/CTRL + S to immediately save the card.
Expanded support for special characters
(technically, it’s all of UTF-8 🤓)
Yes, that includes emojis. 🎉 But also diacritics, symbols, and alphabets others than the Latin alphabet. Wanna know how to say “user experience design" in Mandarin? Now, we can tell you: 用户体验设计. Now, our teams all over the world can take notes together and communicate much more easily.
In addition to releasing useful new features, the Handrail team is always working to continuously improve existing features. We’ve included several minor enhancements in this release to make the research process smoother and more efficient.
March 4, 2020
Enterprise sharing is here!
This one is a big leap forward for democratizing access to research for our Enterprise customers. Is your org on the Enterprise edition of Handrail? Are you signing in with SSO? Then, you now have access to all the research and insights for your org in Handrail!
Easy creation of new groups and insights on the Analysis Board
If you have a lot of groups on the Analysis Board, you used to have to scroll all the way to the right to create a new group. Now, there’s a convenient dropdown that’s always on screen where you can create a new group or insight at any time.
More enhancements to the rich text editor
Writing content in Handrail is continuing to get better as we refine the interactions around our rich text editor.
Studies are on the move
It used to be that the Admin was the only one that could move studies. We’ve heard from users that we needed to open that up. Now any Collaborator can move studies as needed!
February 25, 2020
Enhanced rich text editor
The experience of composing research plans, interview guides, and summary reports in Handrail just got an upgrade. We added support for headings, keyboard shortcuts (e.g. for bold, italic, and underline), nested lists, and highlighting text. We’ll be continuing to improve the experience of composing documents in Handrail, so if you have a request, hit us up!
Additional UI enhancements
Usability improvements to tag entry
Autofocus on search field after using search button in header
February 4, 2020
New "Study Details” panel in research plans
View and update metadata about a study (study type, status, dates, etc.) in the new Study Details panel.
Session dates are now editable
If you create a study in Handrail to enter data that was collected in the past, you can now accurately reflect when those sessions took place. Same goes for scheduling sessions to take place in the future. Just create a session and edit the date.
January 22, 2020
Edit insights directly from the Analysis Board!
Now, when you create an insight on the Analysis Board, it is fully editable, including adding tags.
Improved search results
It is now easier to identify the relevance of search results. There are also handy links to access the full insight or study that you are viewing in search results.
Write richer insight descriptions
Now, insight descriptions can have line breaks. Soon, we’ll also be adding rich text formatting!
Improved usability of tag entry
The dropdown containing suggested tags used to get in the way of saving changes to a research card. No more! We also improved the selection of tag categories when tagging Participants and Insights.
January 2, 2020
New "Home" landing page is here!
- Perform keyword searches across all insights and studies.
- Quickly browse insights by tags.
New browsing experience for search results
- View search results by insights or studies.
- Filter search results by date created, created by, workspace, or tag.
- Easily click any insight or study to view a preview panel.
November 21, 2019
Give specific team members the ability to manage tags
November 18, 2019
Speedier Results page
November 13, 2019
Filter the tags taxonomy by what each category applies to
Are you at an agency? Use color to group personas by client.
November 6, 2019
The tags taxonomy editor is here!
Create and edit tags and tag categories in one place. To access, go to the new "Tags" section in the menu.
Differentiate between “official” and “freeform” tags. Official tags let you create a meaningful, controlled vocabulary for organizing and finding research and insights. Freeform tags let new tags emerge from the research process without cluttering up your well-curated list of official tags.
Admin settings (Menu > Settings) provide the ability to control who can manage the taxonomy and where freeform tags can be created.
October 14, 2019
Flexibility in creating insights
Smarter cards in reference studies
October 8, 2019
A whole lot of participant management improvements
You can now view a list of the studies that each participant has participated in.
Participants that have a status of “Unavailable" are now automatically restricted from being added to sessions on the Select Participants screen.
The experience around filtering participants has been improved.
In sessions, you can now see the participant’s name or ID, no matter what tab you are on.
Admins can now make it so that only Admins can create or import new participants.
More room to stretch out inside studies
September 30, 2019
We’ve integrated with Box
Use studies to create your own templates
September 23, 2019
Enhanced collaboration in reference studies with team notes
Create multi-paragraph snippets
Perform analysis on data collected outside of Handrail
Log all your existing research
August 28, 2019
Discover insights across your organization
View insights along with your summary of findings
Share a link to your summary of findings
August 19, 2019
Export analysis data
Move studies between workspaces
Use OneDrive to store files
August 5, 2019
Filter studies in a workspace
July 21, 2019
Insights are here!
Organize research and keep your teams focused using workspaces
Add context to groups of cards with descriptions
Additional improvements we rolled out in this release
The Analysis Board now shows you the latest changes from your team members while working on analysis simultaneously.
Not using personas? No problem. Personas no longer show up on your Results page if you aren’t tagging participants with personas.
Improved the interaction for highlighting text to create research cards on the Results page
Improved the presentation of studies within a workspace